DUKE ENERGY LAUNCHES NEW OUTAGE MAP
Duke Energy has officially launched a new and improved online outage map. The new map was designed based on feedback from nearly 2,500 customers. The company asked customers how it could improve the outage map and their overall experience when using the platform. Based on their feedback, the map has several new features:
- Shows the number of affected customers (rather than the number of outages)
- Provides information on the status of crews responding to outages
- Includes more intuitive icons
- A new mobile-friendly format that expands to fit your mobile screen for an optimal experience
When you visit the map for the first time, you will be guided through a brief tour. The tour provides an overview on how to interact with the map including how to view an outage summary by county, outage history, how to search outage information for a specific location and how to find details about an outage such as the cause and status of the responding crew.
You can access the new map by visiting duke-energy.com/outagemap. Once on the page, select the state to review outages and bookmark the page for future reference.
View the video tutorial overview to learn how to navigate and become familiar with the new outage map. You can also access a list of FAQs about the new tool.